Frequently asked questions


We understand that you may need to ask some questions regarding our services offered. Man and Van London have carefully put together a common list of questions and answers.

If you still cannot find the necessary information, please do not hesitate to contact us.

Payment ?

Payment is usually paid directly to the driver in cash, We also accept BACS and Paypal payments for prebooked fixed quote courier work

Can I travel in the van ?

Yes, you can! provided there is enough space, All vans have x2 passenger seats alongside the drive so it depends on how many people labour you book in the first instance

Extra charges ?

Customer vans entering into the London congestion charging zone will be levied £11.5 and £12.50 ULEZ fee, this will be added to the total payment (see below)

Parking, what do i do ?

If necessary, Parking waivers must be arranged by you in advance by contacting the local London Borough Council/s (see below)

When do you charge ?

Begins at the collection address when loading commences. After the initial booking, ie 2hrs, added time is charged in 30 min increments!

Do you have Insurance ?

Our Vehicles carry a Minimum of £10.000 for small vans and an Maximum of £25.000 Goods in transit insurance for larger vans

INFORMATION

Removals within the M25

We recommend that you consider hiring two people for your removal if there is no one to help the driver load and unload the vehicle, you have heavy/bulky items, or there are stairs involved. 

 

In order for us to park outside your home or office it is advisable for you to arrange any necessary permits or waivers for the suspension of parking bays. These can be arranged in advance by calling the Parking Division of the relevant borough councils, usually the day before your move. You will need the licence number of the vehicle when you arrange the permit, which we will provide you with when your booking is made. The Parking Division should then issue you with a reference number; pass this number, and the name of the person/s with whom you arranged the permit, on to your driver. We realise that this seems a complicated process, but this information will help us appeal against any Penalty Charge Notices issued in error (yes, it does happen). Unfortunately, if you do not arrange a parking waiver or permit in advance, and our driver incurs a PCN, we will have to pass this cost on to you. The current minimum fine for a PCN is £60.

You have to pay an £11.50 daily charge if you drive between 07:00 and 18:00, Monday to Friday in the Congestion Charge zone. There is no charge on weekends, public holidays, between Christmas Day and New Year's Day inclusive, or between 18:00 and 07:00 on weekdays. CC Zone

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